At Isobel Gear, we are committed to delivering your orders safely, securely, and efficiently. Our shipping process is designed to provide a reliable and seamless experience from the moment you place an order to when it arrives at your doorstep.

Order Processing

Once your order is placed, our team begins preparing it for shipment. All orders are typically processed within 1–2 business days. During sales events or periods of high order volume, processing times may be slightly extended, but we always strive to prepare and dispatch your items as quickly as possible.

Order Confirmation and Tracking

After placing your order, you will receive an email confirmation containing the details of your purchase. Once your order is ready for dispatch, you will receive a notification with shipping confirmation and, where available, tracking information so you can monitor your delivery’s progress.

Packaging and Handling

Each product is packaged with care using high-quality, protective materials to ensure your items arrive in excellent condition. Our handling team checks every order before it leaves our facility to maintain our commitment to quality and customer satisfaction.

Shipping Partners

We work with a network of trusted courier partners to ensure timely and secure delivery to all our customers worldwide. Our logistics partners have been carefully selected based on their reliability, experience, and service quality.

Cash on Delivery Orders

Since Isobel Gear operates using a cash on delivery (COD) model, please ensure that someone is available at your shipping address to receive the package and make the payment upon delivery. Orders placed with incorrect or incomplete address details may result in delays or non-delivery.

Failed Deliveries

In the event that the delivery is unsuccessful due to customer unavailability or refusal to accept the parcel, the order may be returned to our warehouse. In such cases, you may be required to cover the cost of re-shipping if a second attempt is arranged.

Damaged or Lost Packages

If your package arrives damaged, please contact us immediately with photos of the packaging and product. For any package that appears lost or significantly delayed, reach out to us so we can investigate the issue with our delivery partners and provide support as needed.

Contact Us

We’re here to help! For any shipping-related inquiries, please contact our support team at:

Email: [email protected]